Author: Aden Davies

Friday Reading #13 (The ‘oops I missed last weeks’ edition)

Thirteen proved an unlucky number as I failed to do a Friday Reading post which must have been devastating for the 7 people that read it. My excuse was that I was at the bloody excellent conference The Story and then at the pub with a lot of excellent people who had been to The Story and some that had not. I will try and write some words about it (the conference not the pub visit) next week. As way of penance for forgetting last weeks I shall do a bumper edition this week for your reading pleasure. Enjoy it and your weekend you lovely people.

 

Connbox: prototyping a physical product for video presence with Google Creative Lab, 2011

“Although video phones have lived large in the public imagination, no company has made a hardware product stick in the way that audio devices have. There’s something weirdly broken about taking behaviours associated with a phone: synchronous talking, ringing or alerts when one person wants another’s attention, hanging up and picking up etc.”

 

Why A True 3D Desktop Would Be A Colossal Mistake

“Whether it be Windows 8 or something from Google, a true Minority Report future won’t be enabled until we can replace the keyboard with true speech recognition. This isn’t impossible, technically – but it may be so, culturally.”

 

The Overly Documented Life

“At night, I plug in my device and load the videos onto my computer. I try to watch a few snippets before bed, which can be a disconcerting experience. I’m learning things about myself I didn’t want to know. “

 

Seduced by ‘perfect’ pitch: how Auto-Tune conquered pop music

“People think they’ve heard the Auto-Tune, they’ve heard the dance hits, but you really have a great voice, too,” said Guthrie, helpfully.

“No, I got, like, bummed out when I heard that,” said Sebert, sadly. “Because I really can sing. It’s one of the few things I can do.”

Warrior starts with a shredding electrical static noise, then comes her voice, sounding like what the Guardian called “a robo squawk devoid of all emotion.”

 

Hail Corporate: The Increasingly Insufferable Fakery of Brands on Reddit

“Unfortunately, I don’t think that’s what’s happening here. These aren’t organic accidents or real fan-to-brand interaction. It’s just fakery–there’s too much of it for that not to be the case. And what’s worse, the brands that are engaging in the stunts could easily afford to pay for the ad space on those same pages. In other words, we’re not talking about small creative marketing here–we’re talking multibillion-dollar corporations using their enormous marketing teams to overwhelm busy volunteer moderators.”

 

How “Golden Eagle Snatches Kid” Ruled The Internet

“A second later, the eagle’s talons have latched on and the boy’s taken up off the ground; he’s dead weight. A guy in a black-and-white striped sweater rooting around in a bag nearby runs over as the boy takes flight. He’s in mid-air, and when the talons release, he’s flying for a split second before hitting the ground.”

 

Play by your own rules.

“At launch, both apps had their distinct moments of strength and weakness. We thought foursquare was crap, and believed the design nerds flocking to Gowalla validated our attitude. Gowalla also worked anywhere — We were the first to crowd-source a local database from scratch. foursquare only worked in a dozen cities. In short, all else equal, we believed people would use our service because of its superior craft and availability.”

 

Designing with context

“Context is a slippery topic that evades attempts to define it too tightly. Some definitions cover just the immediate surroundings of an interaction. But in the interwoven space-time of the web, context is no longer just about the here and now. Instead, context refers to the physical, digital, and social structures that surround the point of use.”

 

The 3 Pillars Of The Innovation Economy

“Research carried out by the Carnegie Institute of Technology shows that 85 percent of your financial success is due to skills in ‘human engineering,’ your personality and ability to communicate, negotiate, and lead. Shockingly, only 15 percent is due to technical knowledge.”

 

Twenty years ago (where the hell did those two decades go) Pulp Fiction was released. For a certain generation it was a defining film and for an ailing film industry it completely changed their world in so many ways. This great article covers how on earth it was made.

 

Cinema Tarantino: The Making of Pulp Fiction

“Keitel invited Willis to a barbecue at his home, saying that Tarantino would be there. The superstar arrived, and, one insider insists, he wanted the leading role, Vincent Vega. But with Travolta already cast as Vega, there was only one possible part for Willis—Butch, the boxer—which Tarantino had promised to Matt Dillon, whom he’d had in mind originally for the role.”

 

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Friday Reading #12

My job title is Social Technologies Specialist. I made up this job title in an attempt to show my areas of interest and focus. The problem is that the majority of social technologies i.e. the ‘media’ bit, I am getting rather bored with for a number of reasons, mainly the attempts to shoe horn exisiting ways of working into new models of interaction and particiapation. Emperor’s new clothes etc. I still believe in the value of these technologies but I am disillusioned by them at the moment and I am more interested in the linking pieces of the next generation of infrastructure APIs, Identity and Open Data. That being said I still want the company I work for to be good on Twitter. My favourite link of the week is a fictional story about social media use in large organisations. It resonated strongly with me as did @LouLouK’s post about the difficulties of being human on the web and working for Government. They point to a real challenge organisations have in presenting this glowing, shiny and perfect corporate brand vs the fact they are just made up of humans. In the seemingly endless drive for ‘greater customer engagement’ and ‘increased transparency’ allowing your human side to show is really the only way to achieve those things, without letting your people be who they are then they are just lazy business platitudes or buzzphrases du jour. Happy Friday All!

 

Four Million Followers

“Once or twice he replied to joking references or complaints with counter-jokes, and was surprised to discover that these replies usually ended up featured on well-known blogs and humour sites. He decided that people were so starved for interaction from faceless corporations so prevalent in their lives that even a small reply was taken as a special event. An acknowledgment by an unknowable and opaque authority, of sorts.”

 

Forgive me, for I have sinned

“Because on the flip side of this, there is a ‘thing’ around people getting to see that Civil Servants are normal people. Just normal people. We read MIT review, Forbes, Boing Boing and El Reg. We disagree with some things that happen in the world, we find science fascinating, we watch in awe as David Attenborough shows us yet more of the wonders of the world, and we get stuck in snow related transport failures. Just like everyone else. We are not faceless, we are not boring, we don’t wear bowler hats (well, most of us) and we have opinions.”

 

The Computing Deployment Phase

“What industries are the best candidates for the next phase of deployment? The likely candidates are the information-intensive mega-industries that have been only superficially affected by the internet thus far: education, healthcare, and finance. Note that deployment doesn’t just mean creating, say, a healthcare or education app. It means refactoring an industry into its “optimal structure” – what the industry would look like if rebuilt from scratch using the new technology.”

 

Welcome to the stack: the end of mainframe banking

“By embracing change and working within the grain of this new paradigm, incumbent banks can do much to ensure their future success and survival and will find it much easier to rebuild trust – with customers, regulators and their communities – mitigating the short term pain and setting themselves on a path to sustainable profitability. The alternative is to keep doing the same thing and slowly but surely rust away. The best banking executives of tomorrow will need to be as familiar with APIs and SDKs as they are with APRs andRAROC.”

 

Clayton Christensen Wants to Transform Capitalism

“You could see how, in each generation, an established company would start focusing on bigger, more powerful disks for the top end of the market and then just get wiped out when the lower end of the market found a way to make smaller, cheaper disks, even though those had lower profit margins. It made my thesis. Smart companies fail because they do everything right. They cater to high-profit-margin customers and ignore the low end of the market, where disruptive innovations emerge from.”

 

Tim O’Reilly’s Key to Creating the Next Big Thing

“Over time the companies that become dominant take more out of the ecosystem than they put back in. We saw this happen with Microsoft. It started out with a big vision: How do we get a PC on every desk and in every home? It was profoundly democratizing. But when Microsoft got on top, it slowly started choking off the pathways to success for everybody else. It stopped creating more value than it captured.”

 

How Nest’s Control Freaks Reinvented the Thermostat

“I said, ‘How do I design this home when the primary interface to my world is the thing in my pocket?’?” says Fadell. He baffled architects with demands that the home’s every feature, from the TV to the electricity supply, be ready for a world in which the Internet and mobile apps made many services more responsive.”

 

Nike: the no.1 most innovative company of 2013

“One of my fears is being this big, slow, constipated, bureaucratic company that’s happy with its success,” he says. “Companies fall apart when their model is so successful that it stifles thinking that challenges it. It’s like what the Joker said–‘This town needs an enema.’ When needed, you’ve got to apply that enema, so to speak.”

 

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Friday Reading #11

Another week and another very unpleasant incident of misogyny in the tech world. Sarah Parmenter has spoken out about something she went through last year that I am unable to fully comprehend. You can read about it in her words in the article below. The bottom line is that the tech conference world (this includes banking conferences as well) is over run by white males of a certain age range. If female speakers are not invited, encouraged, celebrated etc. then all we will end up with is rooms full of Beavis & Butthead alikes and technical evolution that might follow suit and nobody wants that. So if you are an event organiser I highly recommend you check out the Articulate Network created by good people at Mudlark and Caper. Articulate aims to ‘raise the profile of women speakers in the technology and the creative industries by offering public speaking training, developing partnerships with event programmers, and giving better access to talented female speakers’. It is also worth reading this guide to making all speakers feel welcome and comfortable at your events. The fact that one of my other links of the week is one of the smartest thinkers on the web, Kathy Sierra,  is a woman that was effectively hounded off the web is a coincidence that I am not surehow I feel about. These weekly posts are available in multiple eBook formats for your favourite digital reading device. You can also subscribe by email to receive them in your inbox as soon as they are published.

 

Speaking Up

“It’s with great sadness I have to speak up about something. I’m not sad myself, nor am I particularly hurt – but being scared into silence is not an option. The reason I’m sad is that the person involved with what I’m about to speak up about, could be a member of our community. Infact at the moment,everything is pointing to the fact they are. They are currently feeding off the suppression of this topic, so I’m writing publicly about it.”

 

The problem with if you’re not paying you’re the product

“We understand that we’re the product, just not exactly sure that the way we were becoming the product was one we felt happy with. Instagram said themselves that they were planning on“experimenting with new advertising models”. Now I think that’s good, I like free stuff and I like businesses to be able to support their developers but personally I think I’ll wait until they’ve finished experimenting so that I can then decide once again if it’s a deal I want to make with them.”

 

Building The Minimum Badass User

“Now some of you may know I used to say words like “user awesome” or “user kicking ass” or “user passionate” I don’t really tend to use those words anymore because it’s really easy to misinterpret that as yet another “we made the customer feel good” or ‘he likes us.” It’s too easy to focus back on the company again. This isn’t about focusing on what the user thinks of you. It’s about what the user is able to do, and to be able to become badass.”

 

Too much testosterone, too much confidence: the psychology of banking

“The same trader explains modestly that the cappuccinos are “just to say thank you for your help in the past few weeks”. The corresponding submitter, having submitted, replies: “Done, for you big boy.” It brings a tear to the eye.”

 

Little Printer: A portrait in the nude

“Mary Poppins has an incredibly domestic set of superpowers. Her magic is all done with gestures. There are no spaceships or robots. It’s all about austerity, family. And although it’s an American movie, it’s set in a very British context. She works within the British class system and subverts it from within. She destroys the banking sector, reunites the family, but not in an anarchic way.”

 

Essay: On the smart city; Or, a ‘manifesto’ for smart citizens instead

“Of course, the basic model of crowd-funding currently limits the capital it might produce, even for dense neighbourhoods. Kickstarter can generate tens of millions of dollars at best, which is a lot for a watch but doesn’t get near the investment required for a light-rail system, say. And the average Kickstarter project raises under USD10k, on a global platform, often promoting global projects. Most urban projects are intrinsically not global, but highly local, limiting the size of the crowd that might fund, whilst asking the basic question of who decides what is best locally, when using a global platform.”

Design of Understanding 2013

My first conference attendance of 2013 was a belter. I attended the Design of Understanding last year and it was so good I had to attend again. I wrote the bulk of this post on a train to the north and I struggled to comprehend my spider leg in ink, handwritten notes so apologies if this is very disjointed / full of misquotes/misrepresentations of the speakers at the event. I guess this was/is my understanding of the design of understanding based on my memories and notes a week and a bit later.

The first three talks of the morning sessions were all fantastic. Matt Cottam of Tellart spoke about the creation of the Google Chrome Web Lab exhibit at the National Science Museum. A wonderful tale of a lot of hard work to create a truly interactive exhibit for both physical visitors and for people interacting via the web. A theme for the day (I am assuming due to the direction of organizer Max Gadney) was showing your ‘working out’ i.e. how was it made. Matt told of the challenges from the original brief where they focused on the physics of theses displays mixing physical objects such as moving balls with digital displays. They realised this was the wrong path and that attempting to explain how the Internet actually worked was a much richer seam than some forced interaction between physical and digital objects (although the metal ball that rolled behind a screen and kicked off an animation was nice).

 

 

Matt also mentioned a great Joi Ito quote about innovation (this was not to be the last time his name was mentioned).

‘The cost of assessing risk now is greater than the cost of failing’

What they built was very impressive. It attempted to explain a number of web concepts that we take for granted such as streaming of video or the concept of the web being this physical thing i.e. billions of wires that traverse the globe under sea and over mountains. The exhibition can be visited in real life until July.

 

Second talk was by Joe Parry of Cambridge Intelligence, a company that specialises in mapping networks of email flow for the Enron scandal, internal vs external members of an organisation to show sales networks, networks of terrorists across Europe, networks of data centre devices and services. The software they use allows the networks to be filtered and morphed to help bring to the fore previously invisible insights such as the key email sending behaviour in Enron and who the key players were, where the terrorists connect and congregate across continents and highlight key countries involved.

He showed a brilliant image of George W. Bush staring at a giant print out of a terrorist network following the twin towers attack and he glibly said ‘I wrote the software that generated that picture’ (or something close to that, my notes are sketchy). It showed the power of paper and scale in the viewing of these networks. He mentioned the cliché of the lone investigator in films staring at the wall of information looking for the links. Still very valuable even with enhanced digital tools.

 

The starting hat trick was completed by Phil Gyford talking about his work on bringing Samuel Pepys diary to the web. For those unaware Phil had moved to London and decided to read Pepys famous diaries. As well as reading them he had the idea of publishing the diary entries to the web on a day by day basis linked to the day Pepys wrote his original entry. Pepys diaries spanned a period of ten years. Phil ‘finished’ this project in summer last year. He had posted a diary entry every day for ten years. As he posted he had annotated and expanded on the text by crafting a huge volume of additional commentary on the characters involved in the story, summaries of the story so far and also pulling in extra information on characters from other sources e.g. Wikipedia.

Pepys like the rest of us

Phil played a lovely animation going back in time to 2002 when he started this project to show how little of the web we know today existed. In a time of the instant gratification web it is awe inspiring to see someone so dedicated to a thing that they would take all that time and effort to see it through. What was even more amazing was that Phil has started again. He rebuilt the site using new technologies and is now repeating the process albeit with a lot of the hard work done it is still going to be herculean task, not least crafting new Tweets. Amazing.

 

Lloyd Shepherd spoke about the beauty and complexity of note taking. An author by trade he had to do masses of research for his historically set novels and he was unhappy with the tools of today. They are incapable of capturing the neural connections made by the person taking the notes or the links between each note and source. He showed some great notes from Matt Jones of Berg that showed how the layout and design of those notes told so much of the story and almost showed the thought processes of the person capturing the notes. How do you represent that digitally? He has published his talk online which is very helpful for people who did not take good enough notes.

 

Stef Posavec is a designer who uses data in an amazing way. I have seen Stef speak three times now and I am amazed by her work and how it is made. She spoke extensively about a new project called 94 elements where she was building graphical representations of the 94 naturally occurring elements. Stef broke down how she took the various attributes of the elements and how she looked for patterns in the data that could be transformed into unique simple representations of each. She settled on the atomic numbers of the elements and ended up with gem like representations which could be enhanced with colour and texture.

 

The talk that caught me by surprise was by Justin McGuirk. He spoke about activist architecture in South America. In twenty minutes he taught me a lot about how ‘modern architecture had gone to South America to die’ and with it how the dreams of building homes for the poor had also failed massively. This gave way to the rise of the slums that spread prolifically and had swamped many of those architectural dreams.

Failed attempts to build sustainable housing, designs that allowed people to improve and extend were admirable but ultimately too expensive. The approach now seems to have changed. The focus has switched to building beautiful and functional buildings and spaces in the middle of the slums to basically lift the area. Examples of multi use community centres or brilliant pieces of infrastructure such as cable cars that meant journeys to the centre of cities no longer took two hours but took nine minutes made it easier for people to work but also reconnected people to wider society.

 

Stefanie Posavec & Justin McGuirk @ The Design of Understanding 2013

Some lovely visual notes by Eva-Lamm Lotta

 

The talk that probably resonated most with me was by Beeker Northam. Beeker was due to speak at last year’s event but had to cancel due the fact she was heavily pregnant with twins, who she mentioned as she was worried they would become the girls from the Shining while her partner wanted them to grow up to be like the Winklevosses. As Beeker’s maternity leave was coming to an end she was starting to think about innovation and how it should work in digital agencies but her thinking was so true that is applies far wider than the agency world. Beeker admitted it was a work in progress but I thought it was pretty close to being done.

My notes only contain three sentences as I was listening so intently. They are as follows.

‘Nearness, Collaboration, Craft > Intersection’ (this was me describing a Venn Diagram that were the key themes of the talk.

‘Anyone who says they have a ten step plan for innovation is wrong’ YES.

‘This 3D printed thing looks like take me to your dealer at Camden Market’. My garbled capture of a great joke on how 3D printing is churning out complex patterns and object that look a bit hippyish but you can clearly see it is going to change the world sooner rather than later.

Beeker also made the second great mention of Joi Ito. Talking about his approach around lots of small, measurable experiments being the closest we will get to a process for innovation. I am unable to do justice to the talk as it was a brilliant collection of thinking that I am incapable of explaining.

As my colleague Betony said after it had finished ‘I thought you were going to take off your shirt and start roaring COME ON!’ thankfully for all attendees I did not. Fantastic.

 

Last talk of note was Ben Terrett, Head of Design at the Government Digital Service. He had to follow a lady from the BBC who talked about their Olympics offering i.e a load of stirring clips and some stats about how impressive their online service was, which was very impressive but felt like cheating.

Now obviously I am a GDS fanboy. The way they are doing IT right in a big bureaucratic organisation is obviously impressive.  Again it was good to see how they were going about that from the aspiration to build something in the digital space as important as the road sign designs of Margaret Calvert (who they were actually working with and was a fierce critic and continued inspiration.)

The space to put so much effort into design is something I am in awe of. 250 staff at GDS. 16 designers. Strong ratio.

Combined working. New approaches were being tried at the GDS. Instead of designers crafting and pushing pixels in Photoshop they designed in the browser. This meant a designer and a front end coder would pair up and build together. So obvious yet so brilliant.

Mission patches. The thing that inspires me about GDS is the purpose. It drips out of everything they do. I am sure it is not all sweetness and light but from the outside it looks pretty bloody good. Ben shared a great example of mission patches, borrowed from NASA. For each major piece of development and release they handed out mission patches to all involved. These stickers are badges of honour on the laptops of those involved. A seemingly simple thing but a great display of team work.

mission patch

Paring back to an absolute minimum. Ben gave a great example of some feedback from Margaret Calvert where she had challenged them to really go back to basics with information design. What did the page design look like with a single font at a single weight? Was it still clear and understandable? This minimum viable approach helped shape their thinking and while they did not stick with one font and one weight they only use three weights and the single font they chose was actually the digital version of Transport, the font used on the road signs and designed by you know who.

Like so many of the talks it was a shame this was not recorded in any way. I guess my last words on it will be this…

‘What is the user need, not what is the government need’ Replace the word government with your industry and there is the focus so often disregarded. If you forget that then you are only going to be ever designing from a point of misunderstanding.

Friday Reading #10

February Friday. Double figures on Friday Reading posts. Time marches on regardless. Here are a few things that I read and I liked for various reasons including but not limited too….They were interesting, amusing, on a topic that is occupying my mind, awe inspiring, about toilet training etc. I hope you enjoy them for your own reasons.

ebook round up thingy is here, email subscription test thing is here. Use as you see fit.

 

Report: Most People Are Just Trying To Get By

“‘Sometimes we have a number of different ways we can solve a problem. Often, the way of solving it we choose is the way that’s easiest, or that doesn’t (seem to) cause as many other problems (for us).

And lots of problems never get solved. Some disappear by themselves, but others are just kicked into the future for ourselves (or someone else) to deal with.’

 

Successful public service design must focus on human behaviour

“Perhaps the most powerful influence on human behaviour is other people. In a now famous early trial which is Behavioural Insights Team annual report, we found that adding a single line in a letter to people who hadn’t got around to paying their tax boosted repayment rates by around 15 percentage points. This line was to the effect that nine out of 10 people in their area had paid their tax on time.”

 

Identity Assurance: Who wants to be an Identity Provider?

“Who wants to be an Identity Provider? A lot more companies than know it today.”

 

The Abundance of Slowness

“When fear rules our lives, even the most amazing calling in life can be downgraded to a career. On the trajectory of fear, careers wane through the grey purgatory of jobs, and jobs break down in quivering heaps at the fiery gates of slavery.”

 

OXO, Crooks and Robbers…?

“Ideas are limitless and patents expire for a reason: to encourage competition, innovation, and the evolution of new ideas that ultimately benefit the end user. If patents never expired, we would have only one car company, and the cars they develop would likely not be readily available and affordable to so many people all over the world. Imagine that.”

 

Research Study: Whistle Away the Need for Diapers

“The woman then makes a special whistling sound to remind her baby,” Anna-Lena Hellström says. “The whistling method starts at birth and serves as an increasingly powerful means of communication as time goes on.”

Friday Reading #9 (The from a train edition)

Heading north on the 19:55 train from St. Pancras. I have just attended the Design Of Understanding conference which was bloody marvelous. I am writing this using Internet Explorer 7 via the power of train wifi and under the influence of a little bit of alcohol. Broken links and fomatting errors aplenty I fear. eBook type thingy is here and the subscribe via email option will be posted later as I can’t get it to work on the train. IE7…why.

 

How To Kill A Bad Idea

“Contrast that with software. What are the criteria for evaluating software? Software doesn’t have mass. It doesn’t have shape. It doesn’t cast shadows. It has no edges. It has no size. You can’t pick it up. You can’t feel it. It doesn’t obey the laws of physics. It’s not really even there. Nothing is pushing back, saying, “That’s a bad idea; that won’t work; that’s going to burn someone or hurt someone or make someone drop it or…” Almost none of the tools we’ve developed to evaluate physical objects apply to software”

 

The Happiness Machine

“In the last couple years, Google has even hired social scientists to study the organization. The scientists—part of a group known as the PiLab, short for People & Innovation Lab—run dozens of experiments on employees in an effort to answer questions about the best way to manage a large firm.”

 

The Singularity Has No Business Model

“From our perspective on this, Sterling’s take on the Singularity, and how it will come about, does not take into account the nature of exponential technology, and as such is clearly missing the boat. As countless comments and the economy itself tells, there is a massive business potential in the development of artificial intelligence, and if we simply track Moore’s Law to the number of bits in the human brain, we will definitely hit the potential for greater-than human abilities computationally in the periods Kurzweil outlines in his book, The Singularity Is Near”

 

Google and the future of search: Amit Singhal and the Knowledge Graph

“Search will be included in people’s brains,” said Page of their ambition. “When you think about something and don’t really know much about it, you will automatically get information.”

 

Corporate Hackathons: The Fine Line Between Engaging and Exploiting 

“Don’t get me wrong, I’m not writing a manifesto here. I’m not making a stand against coding competitions, hackathons, or code fests. I think they’re great when they’re held for the greater good or for the benefit of the participants themselves. But I think it’s a little lame when a big corporation tries to leverage this model in order to advance their own brand without giving all the participants something worthwhile. I don’t think they’re being evil or unethical. Just lame.”

 

There is No Spoon: The Construct of Channels 

“Let’s start with the recognition that channels aren’t a place that customers are at in any point in time. Customers don’t think in terms of channels in their mental model. They think about their experience, the sum of all their interactions across time with a product or service. Customers think about their goals, and not whether they are traversing a landscape of channels to accomplish that goal.”

 

It’s the Moral Thing To Do

“Walter urgently needs a way to explain to his family where he’s getting two hundred thousand dollars for an operation to give him a long-term reprieve from cancer. We already know his pride made him reject an offer to cover the costs made by old friends who’ve become rich as legal chemistry entrepreneurs. Now it turns out that his amour propre is deeper and more perverse; for Walter, it’s not enough to refuse charity. He wants the impossible, to conceal from his family that he’s cooking meth, but at the same time to get them to understand that he made the money by his own sweat and wits.”

Friday Reading #8

Last weekend a 26 year old took his own life. I did not know him and I was not familiar with his work but plenty of people did know him and they have written some wonderful things about him that made me wish I did. His name was Aaron Swartz.

‘When I was a kid, I thought a lot about what made me different from the other kids. I don’t think I was smarter than them and I certainly wasn’t more talented. And I definitely can’t claim I was a harder worker — I’ve never worked particularly hard, I’ve always just tried doing things I find fun. Instead, what I concluded was that I was more curious — but not because I had been born that way. If you watch little kids, they are intensely curious, always exploring and trying to figure out how things work. The problem is that school drives all that curiosity out. Instead of letting you explore things for yourself, it tells you that you have to read these particular books and answer these particular questions. And if you try to do something else instead, you’ll get in trouble. Very few people’s curiosity can survive that. But, due to some accident, mine did. I kept being curious and just followed my curiosity.’

Wise words to live by from a 26 year old. He was facing 35 years in jeal for the heinous crime of downloading academic journals and publishing them on the web. He was setting knowledge free. Some things are very broken in this world.

 

Prosecutor as Bully

“Aaron had literally done nothing in his life “to make money.” He was fortunate Reddit turned out as it did, but from his work building the RSS standard, to his work architecting Creative Commons, to his work liberating public records, to his work building a free public library, to his work supporting Change Congress/FixCongressFirst/Rootstrikers, and then Demand Progress, Aaron was always and only working for (at least his conception of) the public good. He was brilliant, and funny. A kid genius. A soul, a conscience, the source of a question I have asked myself a million times: What would Aaron think? That person is gone today, driven to the edge by what a decent society would only call bullying. I get wrong. But I also get proportionality. And if you don’t get both, you don’t deserve to have the power of the United States government behind you.”

 

Why companies fail – the rise and fall of HMV

“For some time we had felt the tides of change coming for HMV and here was our perfect opportunity to unambiguously say what we felt. The relevant chart went up and I said, “The three greatest threats to HMV are, online retailers, downloadable music and supermarkets discounting loss leader product”. Suddenly I realised the MD had stopped the meeting and was visibly angry. “I have never heard such rubbish”, he said, “I accept that supermarkets are a thorn in our side but not for the serious music, games or film buyer and as for the other two, I don’t ever see them being a real threat, downloadable music is just a fad and people will always want the atmosphere and experience of a music store rather than online shopping”.”

 

Senior Management and the web. A lost cause?

“I certainly feel his pain and associate with his frustration. What is more, I know we are not alone. Most web teams working within large organisations are frustrated by how out of touch their superiors are and how little they value the web. However, moaning about the problem does not solve it. Surely there must be a way to help senior managers “get it.” After all it is not there fault. Senior management tends to be from a pre-web generation that has only come online grudgingly and often doesn’t feel overly comfortable with technology.”

 

Santander and Barclays Bank disclose the value of the customer experience

“By not thinking through the joining process Barclays made the already cumbersome online banking process even harder.  By allowing the job of online security swamp my need to easily/quickly access my account Barclays made it hard for me to access the core service that I had hired Barclays to provide.  By making it harder Barclays forced me to use the more costly Customer Services (call-centre) channel that I did not want to use.  So a poorly designed customer experience drove up costs for me (time and effort) and costs for Barclays (unnecessary calls coming into the call centres).”

 

Official – Much Modern Innovation Isn’t

“What the BBC article points out is that the problem with this ‘short-term intellectual gratification’ model of Innovation is that despite an illusion of progress every year, there is an inevitable “decrease in returns”, as continuously imptroving the existing will reach a point of no further benefit. People like Capecchi “look like they are failing” – until of course they succeed and hit the new idea, As the BBC points out, some researchers never do hit the new things all their lives, but the piece shows that places that do follow the harder path, and go after radical Innovation, despite not being able to show a year on year progress, are the ones that hit the home runs – and measured over a longer timeframe of several decades, that is what makes all the difference – they are the more effective.”

 

Case Study: Pro-active Log Review Might Be A Good Idea

“As it turns out, Bob had simply outsourced his own job to a Chinese consulting firm. Bob spent less that one fifth of his six-figure salary for a Chinese firm to do his job for him. Authentication was no problem, he physically FedExed his RSA token to China so that the third-party contractor could log-in under his credentials during the workday.”

 

The Panasonic Toughbook Conference

“Like most journalists everywhere, I am hungover.

I am sat in the basement of a hotel on the outskirts of Munich; the sort of hotel that must have sprung up fully-formed overnight, a massive swelling of glittering commerce emerging from the abandoned building sites and car parks and motorways that ring the city.

I am here for the launch of a new tablet. Panasonic are launching a new tablet computer for the business market. I am not a tech journalist. I have never done this before. I don’t know what’s going on.”

 

Not content with copying Martin Belam‘s excellent Friday Reading post, which he has now seemingly stopped, I have decided to also flatteringly immitate (rippoff) Roo Reynolds and his weekly letter i.e. You can now subscribe to these posts via email (assuming I have set it up correctly). You can also download the articles in a handy reading device friendly format.

Friday Reading #7

The world wide web seems to provide us with an endless source of knowledge and intrigue. Isn’t it brilliant? Here are some articles that caught my eye/mind this week. Here is any easyish to consume eReader friendly version.

Africa’s Grassroots Mobile Revolution: A Traveller’s Perspective

 “Understanding consumers in emerging markets – many of whom have very different requirements of a phone – has spurned the development of handsets with multiple phone books, phones marketed as torches and even handsets with no screen. If you think that most of the innovation is going on in the West, take a moment to look at what’s happening in India and Africa.”

 

Joy in the task

“You might not care much about fine dining or coffee. But you probably do value the skills of the artisan and might well believe that food is one of the ever-dwindling number of domains where individual human flair and creativity cannot be bettered by the mass-produced and mechanised. If so, you should care about the challenge to your assumptions that the rise of capsule coffee represents.”

 

The future according to Google’s Larry Page

“Page’s chauffeurless car service is no mere parlor trick. It is, as Page will tell anyone who’ll listen, the future of transportation. Never mind that most people think the mere idea of computer-driven cars is (1) preposterous, (2) dangerous, or (3) not much fun. Page makes the case for self-driving cars with the dispassionate logic of an engineer.”

 

Suds for drugs

“As the cases piled up after his team’s first Tide-theft bust, Thompson sought an answer to the riddle at the center of the crimes: What did thieves want with so much laundry soap? To find out, he and his unit pored over security recordings to identify prolific perpetrators, whom officers then tracked down and detained for questioning. “We never promised to go easy on them, but they were willing to talk about it,” Thompson says. “I guess they were bragging.” It turned out the detergent wasn’t ­being used as an ingredient in some new recipe for getting high, but instead to buy drugs themselves.”

 

Why did infinite scroll fail at Etsy?

“Seeing more items faster is presumed to be a better experience”, McKinley said. But the A/B tests showed various negative effects of the feature, including fewer clicks on the results and fewer items “favorited” from the infinite results page. And curiously, while users didn’t buy fewer items overall, “they just stopped using search to find these items.”

 

Total Recall: notes from my Leeds Digital Conference talk

“The more I thought about it, the more I realised my reluctance to walk away was due to a sense of waste. I’d paying into this particular digital pension for over six years, and it hadn’t yet matured. I don’t know what it was going to mature into exactly, but the urge to keep going was considerable.”

 

Bonus link i.e. one of my old posts that vaguely relates to Dean’s talk linked above.

 

 

Social networks or Data Repositories

“Can these repositories offer something unique worth sharing? A call to action tailored to that user? The thing that data repositories can easily generate are stats. Everyone loves stats. Especially if they are in pretty graphs or in small digestible formats.”

 

Friday Reading #6 (New Year Edition)

Another year has arrived. 2013 will see me turn 37 years of age. This weeks links seemed to fall into categories that I want to concentrate on this year.  I am at a bit of a career crossroads and I feel like I need to pick a direction instead of ambling along blindly. We will see how that works out. Here are the links accompanied by some rambling about why and what etc. eBook bundle readlist link is here

 

I want to make more stuff in 2013. I spend a bit too much time writing and talking and not enough time making. Too many reckons and not enough prototypes & products. You can’t really learn if you don’t make.

 

Unbored: The Power of ‘Making’ in the Classroom

‘Making mistakes and trying again and again (and often again) until you succeed also encourages what’s now being called a “prototyper’s mind,” an asset that many experts believe will be key to the 21st century job market, where the majority of careers today’s kids will pursue have yet to be invented.’

 

And in related news this great piece by Matt Edgar looks at how marketing agencies are increasingly trying their hands at making products with mixed results.

 

Ad agencies are discovering products like Columbus discovered America

‘Making things is hard, especially things to last, things that people will find useful in their everyday lives. And often people used to marketing things underestimate this.’

 

I am intrigued by products launched in alpha/beta publicly and how they progress. Banks are not great at this. Things hae to be perfect first time, or at least perceived that way internally. Why not launch things earlier  See what they might become?  This interview with  Babak Parvis of the Google Glass project is an interesting read on where they are with Glass and how fluid it all is.

 

Google Glass Features and Apps Still in Flux

‘We constantly try out new ideas of how this platform can be used. There’s a lot of experimentation going on at all times in Google. We’re also trying to make the platform more robust. This includes making the hardware more robust and the software more robust, so we can ship it to developers early this year.’

 

One of the thing I really need to improve on is not letting power mad little Hitlers frustrate me so much with their ‘computer/rules/I say no’ attitude. They have a job to do and I need to respect that. I also need to stop calling people power mad little Hitlers. Anyway it seems like Jeff Bezos has similar(ish) problems. I also love the focus on platforms and self service. Allowing/empowering people to build what they want is real innovation.

 

‘Even Well-Meaning Gatekeepers Slow Innovation’

‘I am emphasizing the self-service nature of these platforms because it’s important for a reason I think is somewhat non-obvious: even well-meaning gatekeepers slow innovation,” writes Bezos. “When a platform is self-service, even the improbable ideas can get tried, because there’s no expert gatekeeper ready to say ‘that will never work!’ And guess what – many of those improbable ideas do work, and society is the beneficiary of that diversity.’

 

Data, data, data will be a big focus next year. I am intrigued to see the progress of MiData in the UK as control of data is handed back to the people who create it. The companies that embrace this will show themselves to be in tune with the evolution of the web/world. The quantified self movement (is it a movement…well the fitness stuff kind of is in more ways than one) is a rich source of data and a rich source of frustration….a bit like banking. It is not that easy to get data out of some of these tracking devices. I also need to get fitter as I begin 2013 at I think my heaviest ever weight. The original article by Dan Hon on using data to get healthier earlier this year was one of the best things I read. A new version of the article was in Domus at the end of the year as well so allows me to add it in this bumper roundup.

 

Fitness By Design

‘The last six months have given me a deep, visceral insight into what it means to experiment with personal informatics. In a word, the best way to describe how this explosion of health data works is “messily”.’

 

As well as exercising my body I need to exercise my mind more thoroughly, less constant consumption of tweets and blogs and more well chosen long form reading. Bruce Sterling’s back catalogue would be included in this. His recent ‘State Of The World’ conversation with Jon Lebkowsky is fascinating stuff.

 

Topic 459: State of the World 2013: Bruce Sterling and Jon Lebkowsky

‘I like the “Quantified Self” trend — I’d certainly like to know moreabout what’s going on in my own body. It doesn’t seem fair that it’s such an unknown world in there, wilder and lesser-known than the Amazon. But I wonder what will happen when this practice mainstreams, and becomes less of a fringe hobby for numerate Yankee geeks.’

 

Another area I feel I should research more is the classic innovation case studies, revisit Clayton Christensen’s work for example. I think we have a major innovation failure case study playing out right now with Nokia and this recent article gives a good overview of what on earth has gone so wrong.

 

Innovate Or Die: Nokia’s Long-Drawn-Out Decline

‘So where did it all go wrong for Nokia? The cause of the company’s decline looks very simple with hindsight: Nokia should have moved off its smartphone platform Symbian and onto its next-generation platform, MeeGo, much sooner than it did. Years sooner.’

 

I also have an interest in marketing. I wonder why most of it is so shit. Why is it so focused on making us buy more things? It is ruining a whole host of major web services as they have to live up to those wild valuations and the new share holders demand dollars and cents. This sums it up perfectly.

 

Unnatural Acts And The Rise Of Mobile

‘A major symptom of the frenzy to monetize is that previously platform-centric products are reverting to destination-site thinking. Twitter’s adoption of media embedding, Instagram’s decision to pull its content from Twitter, Facebook’s launch of Poke and Google’s failure to add a write API to its G+ platform all display an “own the user” mentality.’ 

 

Going back to the making things theme, I wish I was a designer. I failed the subject horribly at school. (I vaguely remember a horrific football stadium I ‘designed’) I would like to try again. It is such an over looked/misunderstood thing in the world of banking. This piece by Aral Balkan is focused on a particular type of design i.e. web, as it is in response to an article that seems to have tickled his ire but I think it covers my feelings on the approach to design by most banks.

 

‘Design is not veneer’

‘None of us are born designers. It is not a talent. It has very little to do with being able to draw well or make things look pretty (we are talking about design here, not illustration). The way something looks is not veneer layered on top of its functionality. The two are inextricably linked. The way a thing looks creates inherent expectations about how it is meant to be used. This is called an affordance.’

 

And finally, thankfully, I would like to do less this year. I would like to have a more singular focus instead of getting distracted like a fat child in a sweet shop. This…

 

I want less for Christmas

‘Less judgments. I mentioned this before. But everytime I find myself thinking: “Jojo is an idiot!” I’m going to replace the exclamation point with a question mark. “Jojo is an idiot?” I want to walk around the world in a constant state of bewilderment.’

 

and this…

 

The magic of doing one thing at a time

‘Establish regular, scheduled times to think more long term, creatively, or strategically. If you don’t, you’ll constantly succumb to the tyranny of the urgent. Also, find a different environment in which to do this activity — preferably one that’s relaxed and conducive to open-ended thinking.’

 

And that is that. I have been finding myself drawn to the famous quote by Antoine de Saint-Exupery ‘A goal without a plan is just a wish’ let’s see if I get beyond these being just wishes. Happy 2013.

Friday Reading #5

It is difficult not to just fill the reading list with articles about the Newtown massacre as it has brought out some fantastic writers making seemingly in arguable points about America’s unbelievably stupid gun laws. Thankfully Jason Kottke is doing a marvellous job of collating all the best pieces on his blog. Go and read them. I will stay a bit more ‘on brand’ and focus on the less important technology and innovation stuff. Here are the links in a handy cut out and keep tablet/reading device friendly format. Merry Xmas etc.

 

Lamps: a design research collaboration with Google Creative Labs, 2011

‘We were both curious about how it would feel to have Google in the world with us, rather than on a screen.

If Google wasn’t trapped behind glass, what would it do?

What would it behave like?

How would we react to it?’

 

Clayton Christensen, On The Entrepreneurial Innovations Our Economy Needs

‘Our current economy, however, has gone off of the rails in large part because we are focused almost entirely on efficiency innovations—on streamlining and wringing bottom line savings and additional profits out of our existing organizations.’

 

Rebuilding The Web We Lost

‘We took it as a self-evident and obvious goal that people would even want to participate in this medium, instead of doing the hard work necessary to make it a welcoming and rewarding place for the rest of the world.’

 

Programming Your Culture

 

‘…all desks at Amazon.com for all time would be built by buying cheap doors from The Home Depot and nailing legs to them. These door desks are not great ergonomically nor do they fit with Amazon.com’s $100+ billion market capitalization, but when a shocked new employee asks why she must work on a makeshift desk constructed out of random Home Depot parts, the answer comes back with withering consistency: “We look for every opportunity to save money so that we can deliver the best products for the lowest cost.” If you don’t like sitting at a door, then you won’t last long at Amazon.’

 

The End Of Leadership

 

‘But over time, I have become suspicious and bitter about these perfectly casted people. In many organisations I have seen how cheer-“leaders” joyfully smile in the face of their subordinates and at the same time put a knife in the back of the same human beings.’

 

Reblogs and content sharing on Tumblr: a personal network analysis

‘Tumblr Analytics does exist, but not for ordinary users […] This leaves Tumblr a kind of “here be dragons” among social networks, which is unusual in an age so obsessed with them. That is, its social norms are not known; there isn’t any data about how its users behave and use the network. ‘

 

Are We Becoming Cyborgs?

‘I think one of the most human tendencies is to want to have a concrete answer and a quantifiable measure of everything. And when we deal with degrees of abstraction, which is what any new technology in essence compels us to do, it can be very uncomfortable.’

 

And seeing as it is Xmas…

 

Diagnosing the Home Alone burglars’ injuries: A professional weighs in

‘Assuming Harry doesn’t lose the hand completely, he will almost certainly have other serious complications, including a high risk for infection and ‘contracture’ in which resulting scar tissue seriously limits the flexibility and movement of the hand, rendering it less than 100 percent useful. Kevin has moved from ‘defending his house’ into sheer malice, in my opinion.’