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So who is responsible for Social Media? HR? Marketing? PR? Customer Service? Everyone?
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A great list of things to bear in mind when you come up with that great new idea and you need to sell it.
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A list of tactics to employ in using Social Media from a corporate point of view.
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A nice little presentation on innovation in banking and how to keep things simple if you want to create anything new.
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PayPal have launched a labs site showing off some of their experiments…
Author: Aden Davies
links for 2010-02-22
links for 2010-02-19
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Do you have "a track record of behavior that demonstrates benevolence, integrity, and capability."? If not it looks like you might struggle to get your ideas accepted.
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'Are you wise — or merely clever, smart, and cunning? If it's the latter, prepare to be hit by a neutron blast of disruption.'
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How many banks have an online support forum? How many of them empower and reward customers to help others? How many of them should?
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Recent privacy concerns raised by the site http://pleaserobme.com/ have caused Foursquare to respond. Geolocation social networks have some way to go before they are fully accepted but are just another example of how our views on privacy are changing.
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The desire of companies to have machines that can read the web and spit out meaningful stats knows no bounds. But I have yet to see any semantic analysis tools that deal well with the so called lowest form of wit. Social media is a human to human channel and as such it needs humans to understand and operate in it.
links for 2010-02-18
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Everyone loves a list and here is a quite comprehensive one of future UIs…
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Clothes that can create electricity? Surely Nylon has been around for years 😉
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A very interesting list from James Gardner…after looking through it, apart from number 4, I think I might be an idiot.
We Love Technology
Last week I attended ‘We Love Technology’ which was part of the LoveBytes festival in Sheffield. The day was billed as ‘the latest adventures in the creative use and misuse of emerging technology. Ten informal presentations by pioneering artists, designers and technologists exploring the theme of digital craft’‘ Which I think sums it up nicely in a couple of sentences. Here is my take on the day.
First up were Steve Simons and Simon Blackmore of Owl Project who essentially build strange things out of wood such as log based synthesizers. They demoed their very innovative Sticks UI which essentially requires you to bang together two sticks in a certain pattern to enable basic computer functions and typing, requires a very good sense of rhythm and patience in abundance.
The best talk/story/narrative of the day was by James Boardwell of Rattle. The title of the talk was ‘We Are Friction’ and I will make no attempt to do justice to what he said but just point you to the slides and the talk on his site here. You can also check out some associated discussion around the creation of the talk from the Rattle Blog.
Crispin Jones showed off some of his thought provoking design work in the form of social mobiles, psychic desks, and USB powered funbots. His talk dealt with how the design of technology impacts how they are used and as such you can design to create a specific type of use e.g. A mobile that gives you electric shocks if you shout. Crispin also showed some of his watches which impact the wearer by either giving messages of positive or negative reinforcement. For example one of his watches reminded the wearer to ‘Remember you will die’ and conversely another watch that told the wearer ‘All your friends love you’.
The first and only lady speaker of the day was Alexandra Deschamps-Sonsino of Tinker.it. I saw Alexandra speak at TEDxSheffield last year and she was again excellent. The talk was called build for victory and Alexandra started by showing how design, industrial design and hacking are really not that far apart. As Tinker.it are the UK representatives of Arduino those little boards of fun also got a mention and she also told us to look busy as the Tories are coming. One of the pieces that they have worked on recently that caught my eye was the Hopper Invasion which was an array of space hoppers attached to pumps that were then connected to the web this allowed people to tweet and interact with the exhibit i.e. pump up the balls.
Matt Pyke of Universal Everything and previously of legendary Sheffield outfit Designers Republic not only wowed people with some stunning animations, processing work and installations at the V&A but he also induced a great deal of shed envy by showing his garden studio. He also showed some old NY Sushi flyers which made me a little bit nostalgic.
Tobie Kerridge talked about his part in some interesting biomedical and cybernetic research as part of the Material beliefs project. One idea presented here really stood out and that was networked bio sensors e.g. a digital plaster worn by patients that could relay medical information to a mobile device. This is a fantastic idea but as well as thinking about the tech they also thought about the consequences i.e. what if someone else got that data such as a life insurance company. The area of personal infomatics continues to fascinate me so this was right up my street.
William Ngan of Microsoft talked about his beautiful generative art which he presented on a Macbook running windows 7 which lead him to explain how he spent much of his time hiding his Mac from Steve Ballmer.
This was not the usual kind of event I would attend but the fact it was in my home city and is a subject I am interested in but know little about it seemed an opportunity not to be missed. It was a really eye opening day and featured some awe inspiring works of genius. I was also lucky enough to carry on some discussions afterwards in the newly opened Sheffield Tap which lead to some rather exuberant ideas to be discussed especially around those digital plasters and the concept of barely games. We love technology, we love art but everyone will always love the liquid that has driven all kinds of craft and creativity…beer.
links for 2010-02-17
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Another attempt to get pirates to pay for things…this one seems destined to fail in my opinion. An excellent write up of the offering by TorrentFreak.
Hello World!
Obligatory first post and title. Here is my attempt at public blogging ‘great another rambling nonsensical blog to add to the echo chamber of dullness’ I can hear no one cry but please give me a chance. I shall use this blog to spew out my random thoughts and opinions on technology, innovation, banking and much less besides. I am also using this little experiment to find out more about that thing they call Social Media and how to operate in its strange and complex world. And finally I shall hopefully use this Weblog to be challenged, inspired and mocked by the smart people out on the tubes. So I hope this addition to the blogosphere is not too dull and that I can actually manage to write something worthy of occupying peoples increasingly precious attention.
Here goes nothing (hopefully not literally).
links for 2010-02-16
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The infographic to end all infographics.
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Here is a fantastic list of memes, videos and generally interesting and weird stuff from the internet.
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More mobile payments stuff and this time it is yet another form factor. While companies wait for NFC to make its way into handsets they think up all manner of means to get the capability on or around the phone e.g. Stickers, Skins, Plugins, SIM based NFC and now MicroSD card NFC…one day we will look back at all this and laugh.
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The Mobile World Congress takes place this week in Barcelona. This means a number of interesting mobile payments announcements such as this one.
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Geolocation based social networks bring about the need for a new set of verification rules. This is highlighted beautifully in this article by a user who sets about to find out as many loopholes as possible.
links for 2010-02-11
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A micropayments proposal from the Pirate Bay. If you can get pirates to pay for content you will get anyone to pay!
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FINRA The US equivalent of the FSA have issued some guidelines on Social Media usage in the US. It seems some companies are taking this guidelines and putting a rather draconian spin on them.
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An interesting post on feedback mechanisms e.g. Audible alerts, haptics and smell.
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After Vodafones recent Twitter account foul up (A user tweeted a very rude statement…and was subsequently suspended) Karl Havard argues that maybe it was a good thing.
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Stay safe online kids…especially late at night.
links for 2010-02-09
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A look at how marketing needs to move to point of impact using geolcation, and integration at point of related product sales.
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Dave Birch writes about Facebook credits and the 1660 law forbidding the export of gold or silver. What more do you need to know?
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We have seen it in all kinds of films but is technology really getting advanced enough to make biometrics a reality in 2010? Well if it can be implemented in a secure an usable fashion in mobile phones then that just might happen.
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It seems Amazon are none too happy in Blippy having all that lovely purchase data. Techcrunch alludes that this may be to do with Amazon employing some variable pricing…I hope it is something less sinister and that maybe they will launch a rival.
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James Gardner goes to the front lines i.e. a job centre in Glasgow to learn about the importance of local knowledge.
links for 2010-02-06
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It seems some cheeky bank used the recent 'Aussie banker looking at boobs instead of charts' foul up as an opportunity for some marketing fun. I have a feeling this may be a fake though.
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A new OAuth implementation is being tested out in the wild. Aims to simplify the user experience by removing the need to go to the Twitter site, which is a plus and a minus…the minus being a security issue.